Luka's letter:

Hello.

My name is Luka Apps and I am seven years old.

With all my money I got for Christmas I bought the Ninjago kit of the Ultrasonic Raider. The number is 9449. It is really good.

My Daddy just took me to Sainsburys and told me to leave the people  at home but I took them and I lost Jay ZX at the shop as it fell out of  my coat.

I am really upset I have lost him. Daddy said to send you a email to see if you will send me another one.

I promise I won't take him to the shop again if you can.

– Luka

The reply from Richard, a LEGO  customer service representative. Richard wrote that he had spoken to  Sensei Wu, a master from the  Ninjago line.

Luka, I told Sensei Wu that losing your Jay minifigure  was purely an accident and that you would never ever ever let it happen  ever again.

He told me to tell you, "Luka, your father seems like a very wise  man. You must always protect your Ninjago minifigures like the dragons  protect the Weapons of Spinjitzu!"

Sensei Wu also told me it was okay if I sent you a new Jay and told  me it would be okay if I included something extra for you because anyone  that saves their Christmas money to buy the Ultrasonic Raider must be a  really big Ninjago fan.

So, I hope you enjoy your Jay minifigure with all his weapons. You  will actually have the only Jay minifigure that combines 3 different  Jays into one! I am also going to send you a bad guy for him to fight!

Just remember, what Sensei Wu said: keep your minifigures protected  like the Weapons of Spinjitzu! And of course, always listen to your dad.